HI,
Wonder if someone can suggest something. We had a drive fail in our MSA 2040 and we ordered a replacement (I checked the SMU and quoted the disk model number which was a EG0900FBVFQ). Our supplier sent us a 653971-001 instead of a 730703-001 and we didn't notice and installed it anyway. It went in OK but didn't register on the array - no status light and no entry in the event log. Problem is we can't get it out. The pushbutton does nothing and the lever won't seem to open with a gentle amount of force - we don't want to apply too much force because we don't want to damage the array or the disk.
Can anyone suggest a safe way of removing this drive?
Thanks.