Hello Shawn, Many thanks for your detailed information. Unfortunately, it looks like Controller B died with the firmware upgrade. If I remove it Controller A works fine, but I'm not able to upgrade its firmware. Using the Windows upgrade utility: ##################################################### The software is not supported for installation on this system. Firmware upgrade health check failed. Failure reason(s): At least one controller is not up. Please resolve the issue(s) and rerun the Smart Component. Validate the state of the Storage Array. Refer to Release Notes or Press 'Close' to exit Setup. ##################################################### Using the gui: ##################################################### Uploaded 65MiB. Starting /usr/bin/docodeload: Fri Feb 7 13:44:06 UTC 2020 Installed release: GLM210, storage model: HYBRID New release: GLM225, storage model: HYBRID Loading bundle [dbg] debug flags: Activity Checking bundle integrity. Bundle integrity checks passed. Loading bundle at Fri Feb 7 13:44:26 UTC 2020 SC ping: 1: Success Connection with the SC is up. Checking for SC version Check for cache size and CF System has 8 GB Cache and CF. Codeload health check complete. Health state: Fail ************************************************************************************ ERROR: System health insufficient to support firmware update. Reason: Fail At least one controller is not up. Action: You must resolve the this condition before the firmware update will proceed. ************************************************************************************ System health check failed. ========================================== Software Component Load Summary: MC Software: NOT ATTEMPTED SC Software: NOT ATTEMPTED EC Software: NOT ATTEMPTED CPLD Software: NOT ATTEMPTED ========================================== Some number of subcomponents failed. Code load completed successfully. ##################################################### Unfortunately, the service pack is out of time. So what can I do? Do I have to replace Controller B? Or could this be repaired using any kind of software? Thanks & Cheers Roland
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