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Re: P2000 G3 Supercapacitor 관련 장애 질문 드립니다. / P2000 G3 Supercapacitor failure.

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Hello,

We do publish the Events seen for the P2000. You can access our Event Guide here: https://support.hpe.com/hpsc/doc/public/display?docId=c03791995

The P2000 is a system that is close to End of Support Life (EOSL). The recommendations for a failed Supercapacitor is to replace the controller. You cannot access the capacitor or the motherboard without opening the controller, which violates the warranty on the controller.

There are improvements in the P2000 firmware for better reporting. I suggest you be sure toverify your system to the latest supported firmware. You can review the firmware versions by accessing this link: https://h41111.www4.hpe.com/storage/msafirmware.html

If you can't find the component that is causing the events to occur, gather a fresh set of store.logs, then please open a support case with HPE Support using the following web link, if the unit is under warranty: https://support.hpe.com/hpesc/public/home

If the unit is out of warranty, you can open a chat support case with HPE using the following web link to check for options: https://pg-receiver-pro.glb.itcs.hpe.com/WCLWeb/WCLEntry.aspx

Cheers,
Shawn

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.


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