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disk invisible to GUI management and CLI of MSA2040

hello to all members and good day to you !

13 new SFF 1.2 TB  10K disks have been installed in MSA 2040 , one linear disk group have been configured with raid 6 and two local spares before any data written to it (disk group) and after a short while, one drive   dissappeared from management interface slot 18   , tried "show disks detail" command with that drive not shown in the list , the phyisical disk leds are solid green and solid amber , which is not listed in troubleshooting guide, if the disk was degraded and faulty in a normal way, all would be good , but the costumer rightfully requested an explanation, as they fear that this would happen again during production (with short time between failures).

1- you have to read the above to understand the first question, are there any commands that may help with the disk dissappearing from management interface ,or is it just fried , explanation ?

2-are spares automatically enter the active data disks and rebuild or is it manually ? 

3-can I add new disks to existing disk groups in MSA ? like in this scenario a faulty disk got replaced by a configuered spare in the group and I want to configure a new disk to replace the spare

and thank you all for your time !


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