HPE tech support is being its usual unhelpful bureaucratic self.
I politely requested information about the required part numbers to buy for the purpose of upgrading an iSCSI MSA 2040 to a 2050/2052 and they told I could not get this information without paying for it to their consulting department.
This is poor customer service....I have many times received parts information from HP support departments.
Does anyone reading this forum have the ability to tell me where I should find this information about what to buy toward upgrading this SAN?? It should not be anything difficult, yet it is.
My understanding is that the physical controller arrays have to be replaced, while the physical enclosure itself remains the same. We already have iSCSI SFPs installed.
I also asked about documentation of the upgrade procedure in case there is more information beyond the PDF I found.
Thank you, Tom